Refund policy
Last updated: October 16, 2026
Returns
You have 30 calendar days from the date you receive your order to request a return, without needing to give a reason. This 30-day window applies to all customers worldwide and, where local law grants a longer period, that longer period applies.
To be eligible for a return, items must be sent back in the same condition in which you received them: unworn or unused, with tags attached, and in their original packaging, unless the return instructions state otherwise. We may reduce your refund if an item has been used, damaged, or handled more than necessary to check its nature, features, and functioning.
How to start a return
- Contact us before returning any item at jollysilly.info@gmail.com, including your order number.
- We will send you the instructions for shipping your return.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damaged, defective, or incorrect items
Please inspect your order on delivery and contact us immediately if an item is defective, damaged, or if you received the wrong product. In these cases we cover the cost of the return or replacement, and you are entitled to a repair, replacement, price reduction, or refund as provided by the consumer protection laws that apply to you.
Non-returnable items & exceptions
Some items may not be eligible for return, as stated in these terms or on the product listing at the time of purchase. Depending on your local law, the following are commonly excluded from change-of-mind returns:
- Personalized or custom-made products.
- Sealed items that cannot be returned for health or hygiene reasons once unsealed after delivery.
- Perishable goods.
- Digital products delivered electronically once downloaded or accessed.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, you will be refunded to your original payment method within 14 days of us receiving the returned item or proof of its return, unless we agree otherwise. Your bank or payment provider may need additional time to post the refund.
If you do not see your refund within a reasonable period after it was approved, please contact us.
Your legal rights
This policy does not limit any rights you may have under the consumer protection laws that apply to you, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law. Where local law provides stronger protections than this policy, those protections apply.
Contact
To request a cancellation, start or ask about a return, inquire about an exchange, or report damaged items, please contact us at jollysilly.info@gmail.com.